Terms of Purchase

Terms of Purchase

Important Notice - Due to extended COVID-19 lockdowns and high parcel volumes, customers may experience delivery delays. Our delivery partner Australia Post is working hard to ensure you receive your items as quickly as possible.

1. General

The following constitutes an agreement between you and Blackmores Limited (ABN: 35 009 713 437) (“Blackmores”, “we” or “us”), the operator of the Blackmores Institute website www.blackmoresinstitute.org (“the Site”), in relation to the purchase of goods via the Site. These Terms of Purchase are in addition to the Terms of Service and Privacy Policy (“the Additional Terms”), which will equally apply to your use of the Site, and should be read in conjunction with these Terms of Purchase. If there is any inconsistency between these Terms of Purchase, and the Additional Terms, in relation to your purchase of any goods via this Site, then these Terms of Purchase prevail. By purchasing goods via this Site, you signify that you agree to these Terms of Purchase, the Additional Terms, and you consent to resolve in the State of New South Wales, Australia any dispute that you may have with us, the Site, or any purchase or attempted purchase of goods or services by you via the Site.

2. Changes to these Terms of Purchase

We may change these Terms of Purchase at any time, as we deem appropriate. If we make changes we will let you know by noting on the Site that the Terms of Purchase have been updated. If you disagree with the changes to these Terms of Purchase, discontinue your use of the Site to purchase goods via the Site. Your ongoing purchase of goods or services via the Site after the changes take effect signifies your agreement to the new terms. We encourage you to review the Terms of Purchase regularly, including before each purchase made via the Site.

3. Ordering goods

Any order placed by you in the manner described on this Site is an offer by you to purchase a particular good at the advertised price (including delivery costs and other charges) specified on this Site at the time you place your order. Orders are only accepted online and while stock lasts. You acknowledge that, by placing your order, you are agreeing to pay for and accept delivery of the goods ordered. There is a transaction limit of $500.00 per order. This limit may change from time to time without notice to you. Blackmores may change the prices published on this Site at any time. Prices of goods placed in the 'shopping cart' but not paid for are also subject to change and you agree to pay the price current at the time of payment. While every effort has been made to ensure the accuracy of prices and information displayed on the Site and related website pages, Blackmores reserves the right to accept or reject your payment offer for any reason, including without limitation, the unavailability of any good, an error in the price or the good’s description posted on the Site, or an error in your order, or we reasonably believe you have not complied with these Terms of Purchase or the Additional Terms, or we have previously refused to accept any order(s) from you. 2 We may require additional verification or information before accepting any order. Verification required will be determined by us. In Australia and in all other countries, we reserve the right to limit sales, including the right to prohibit sales to re-sellers. We are not responsible for typographical or photographic errors on this website, including any such errors in relation to prices.

4. About our prices

Deliveries are within Australia only, all prices are exclusive of the Australian Government's Goods and Services Tax (GST), currently set at 10% of the price of all goods, but subject to change. Prices displayed on this website are current at the time of issue, but may change at any time and are subject to availability. Prices and availability of goods are subject to change without notice and are sold for personal use only.

5. Blackmores payments

Payments can be made by Visa and Mastercard, unless otherwise specified, the price payable for goods ordered is the price specified on this Site, plus any applicable shipping and handling charges. Prices are exclusive of GST.

6. Delivery

Each purchase will be shipped as a separate order and cannot be combined. Whenever possible in Australia, Sydney, Melbourne and Brisbane orders will usually be delivered within 5 days of ordering. Adelaide, Hobart, Perth and all regional areas within approximately 7 days. Blackmores cannot guarantee delivery times, including due to reasons beyond Blackmores’ control. All deliveries are made Monday to Friday via Australia Post. You have the option to authorise Australia Post to leave your package at the delivery address by ticking the ‘authority to leave’ box during checkout. There are no weekend deliveries.

7. Returns policy

We do not accept returns for simply changing your mind after purchase, unless we otherwise specify, such as where you cancel your order before we dispatch the goods, and we send you confirmation of the cancellation via email. Despite the above, nothing in these Terms of Purchase alter any rights you may have under the Australia Consumer Law. Please ensure you retain proof of purchase of purchasing goods from our Site and the goods in question if you are looking at returning your goods. To request a return or a refund, please email [email protected] and ensure you include your six digit order number which was emailed to you upon processing of your order. All refund payments will be processed in Australian Dollars. Blackmores will not be liable to refund any fees or charges you incurred from your credit/debit card provider for your initial purchase.

8. Safe arrival

All goods are packaged for safe arrival. If there is any damage to the package content - please ensure you include your six digit order number which was emailed to you upon processing of your order. We may request that you provide us with a picture of the damaged goods.

9. Title and risk

Title to the goods purchased on this Site does not pass from Blackmores to you until we have received payment in full for the goods.

10. Disclaimer of warranty

Blackmores is providing this Site and its contents on an 'as is' basis and use of this website is at your own risk. The content is believed to be accurate, complete, current and reliable at the date the information was placed on the website. Blackmores and its related companies, affiliates, licensors or licensees, and their respective directors, officers, employees or agents make no representation or warranty as to the accuracy, completeness, currency or reliability of the information contained on this Site (including in relation to any goods or services). To the extent permitted by law, including any nonexcusable statutory obligations (including under the Australian Consumer Law), none of them will be liable or responsible in any way (including in negligence) for errors in, or omissions from, the information contained on this Site. To the extent permitted by law, Blackmores expressly disclaims all warranties of any kind, whether express or implied, including (without limitation) implied warranties or conditions of merchantability or fitness for purpose.

11. Termination

Your ability to purchase goods from this Site may be terminated by Blackmores at any time without notice. All restrictions, licenses granted by you and limitations of Blackmores' liability will survive termination.

12. Contact Blackmores

Blackmores is located at 20 Jubilee Avenue, Warriewood NSW 2102, Australia. Queries relating to an online order and/or ordering online are handled as such - via email; please email [email protected] and ensure you include your six digit order number, if available.